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The procedure for receiving and considering applications

All requests are sent to department for work with citizens’ appeals of the organizing and control committee administration of the city of Barnaul and are considered in accordance with the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering applications from citizens of the Russian Federation”, the law of the Altai Territory of December 29, 2006 No. 152-ЗС “On consideration of appeals of citizens of the Russian Federation in the Altai Territory”, by the resolution of the administration of the city of Barnaul dated 21.08.2013 No. 2875 “On approval of the Procedure for conducting office work on applications of citizens, associations of citizens, including legal entities, organizing their consideration in the city administration, city administration bodies, other local governments, municipal institutions, enterprises”.

Reception of written applications from citizens, associations of citizens, including legal entities, are accepted at: 656043, Barnaul, 48 Gogol Street, office 114.

Document acceptance schedule: Monday-Thursday from 08.00 to 17.00, Friday from 08.00 to 16.00, a break from 11.30 to 12.18. When accepting documents, check clauses provided for by Article 7 of the Federal Law of 02.05.2006 No. 59-FZ “On the Procedure for Considering Applications of Citizens of the Russian Federation”:

1. A citizen in his written application must indicate either the name of the state body or local self-government body to which he is sending the written application, or the last name, first name, patronymic of the corresponding official, or the position of the corresponding person, as well as his last name, first name, patronymic ( the last – if any), the postal address to which the response should be sent, notification of the forwarding of the appeal, sets out the essence of the proposal, statement or complaint, puts a personal signature and date.

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2. If necessary, in support of his arguments, the citizen shall attach documents and materials or their copies to the written request.

3. An appeal received by a state body, local self-government body or an official in the form of an electronic document is subject to consideration in the manner prescribed by this Federal Law.

In the appeal, a citizen must indicate his last name, first name, patronymic (the latter – if any), e-mail address. A citizen has the right to attach the necessary documents to such an appeal.

In accordance with Article 12 of the Federal Law of May 2, 2006 No. 59-FZ, a written appeal received by a state body, local self-government body or official is considered within 30 days from the day of his registration.

The response to an electronic appeal is sent in the form of an electronic document to the e-mail address indicated in the appeal, or in writing to the postal address indicated in the appeal.

The results of work with citizens’ appeals in the administration of the city of Barnaul are posted on the website of the organizational and control committee.

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