Princess Cruises Introduces New Crew Call Feature to Guest Location

By Redacción


Princess Cruises introduces a new on-demand service that allows guests to call a crew member at their exact location to request assistance in person.

The CrewCall service on request is available on the stateroom televisions as well as the MedallionClass app, and take advantage of the portable device OceanMedallion to guide a crew member to the exact location of a guest to be of service.

The corresponding feature of CrewCall Chat allows guests to text their specific question or request using a smart device for the crew to respond or act virtually.

“CrewCall significantly expands our MedallionClass on-demand service capabilities, allowing us to provide high-touch, personalized service that doesn’t interrupt the vacation they are enjoying to find a crew member,” he said. Jan Swartz, President of Princess Cruises.

Both CrewCall features extend the OceanNow digital experience that guests use to order food, beverage, retail, and services for delivery directly to their location.

“Every minute that a guest has to queue to wait for service or to have a simple question answered diminishes the value of their vacation,” he added. John Padgett, director of experience and innovation at Carnival Corporation.

CrewCall is part of a new range of TrulyTouchless amenities that will be available to guests when Princess returns to sail starting July 25 aboard the Majestic Princess in Alaska, and aboard the Regal Princess y Sky Princess with “sea destinations” in the UK as of July 31st.

The feature is the latest of several recently added enhancements to the Princess MedallionClass experience to offer a more personalized vacation. The award-winning OceanMedallion handheld elevates the guest experience by enabling contactless embarkation and disembarkation, frictionless trading and keyless stateroom entry, as well as additional contactless capabilities accessible via smartphones and tablets, including orientation; family and friends locator; first-run movies and live TV; an interactive event and activity planner; and interactive fun.

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