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● LIVE Updated 1h ago · 20 sources tracked

She spent $6,000 to give grandpa, 89, his World Cup dream

Paola Hernandez paid $6,000 for tickets to see the Mexican national team play South Korea. The tickets failed to load at the gate, preventing her 89-year-old grandfather from attending. New court filings allege StubHub canceled tickets for several customers hours before matches.

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What changed

Court papers now allege StubHub canceled tickets for multiple customers including two California residents.

Live updates

  1. StubHub World Cup ticket dispute moves to court

    Paola Hernandez paid $6,000 for tickets to see the Mexican national team play South Korea. The tickets failed to load at the gate, preventing her 89-year-old grandfather from attending. New court filings allege StubHub canceled tickets for several customers hours before matches.

    What's confirmed:

    • Paola Hernandez paid $6,000 for World Cup tickets that did not work at the stadium entrance.
    • The tickets were for a match between the Mexican national team and South Korea.

    Still unconfirmed:

    • Chico Mendez is an 89-year-old man from San Diego.
    confidence 80%

  2. StubHub Issues Refund After 89-Year-Old Fan Denied World Cup Entry

    Paola Hernandez paid $6,000 for StubHub tickets that failed to load at the stadium gate. The incident went viral on TikTok, leading StubHub to provide a refund and an offer of VIP travel. Health and altitude concerns limited the family's ability to accept the travel offer.

    What's confirmed:

    • Paola Hernandez spent $6,000 on StubHub tickets for her 89-year-old grandfather.
    • The tickets failed to load at the gate.

    Still unconfirmed:

    • The grandfather is from San Diego.
    • StubHub cited FIFA app transfer timing as the reason for the delay.
    • A TikTok video of the event received millions of views.
    • StubHub offered VIP travel to another game.
    • 45,522 fans were inside the stadium.
    confidence 80%

  3. 89-Year-Old Mexico Fan Left Outside World Cup Match After $6,000 Ticket Failure

    Paola Hernandez spent $6,000 on StubHub tickets for her grandfather, Chico Mendez, to watch Mexico play South Korea. The tickets failed to transfer, leaving the 89-year-old fan in tears outside Estadio Akron on June 19. This incident occurs amid a wider surge of complaints and refund demands targeting World Cup ticket resale sites.

    What's confirmed:

    • Paola Hernandez spent $6,000 on StubHub tickets for her 89-year-old grandfather, Chico Mendez.
    • The tickets were intended for a Mexico match against South Korea at Estadio Akron in Zapopan.
    • The tickets failed to transfer, leaving Mendez outside the stadium on Thursday, June 19.
    • Ticket resale sites for the World Cup are facing a surge of complaints and refund demands.

    Still unconfirmed:

    • Hernandez is 26 years old and from San Diego.
    • The family arrived at the stadium six hours before the game.
    confidence 95%